1) What is your mode of payment?
- Unionbank deposit (no charge)
- Globe GCash (subject to 1% service charge by Globe GCash)
- PayPal (major credit cards accepted, subject to 6% service charge by PayPal)
2) What courier do you use to ship your items and how much is the shipping fee?
Air 21 – Next day delivery. Head over to this page for more info regarding shipping fees.
3) Do you do meet-ups/cash on delivery/pick-ups?
Yes. The only pick-up point is Robinson’s Galleria and your order is worth at least PHP 1,000.
4) Do you ship outside Metro Manila?
Yes. We are always excited to do business with customers all over the Philippines. However, please be informed that the shipping cost may be slightly different. Kindly check the “Rate” page of Air21 to give you an idea. All items are coming from Pasig City.
5) Do you ship outside the Philippines?
No. Sorry.
6) How many days would you allow me to pay for the items? Any deadline?
As long as you haven’t paid for the item(s), the items may be still available for other potential shoppers. We recommend you to pay asap so we can avoid problems.
7) Where is your store? Where can I visit it?
I only have an online shop.
8 ) When will I receive the items?
When your payment arrives before 12noon, your item(s) will be shipped within the day and you get to receive it the next working day.
9) How to order?
Go to Products Page > Add to Cart > Checkout.
10) Do you entertain wholesalers and resellers of your products?
At the moment, no.
11) I want to purchase but how to send it as a gift?
Just complete the shipping details of the person, whom you would like to receive the item(s).
12) Can I cancel my order?
Yes, of course. Just contact us anytime.
13) I received an incorrect item, do you accept returns?
Yes, of course. Please see our Return Policy & Procedure page for more details.
Note: If you did not find your question here, feel free to use this contact form: click.
Updated on July 01, 2010
